Selected work
03 case studiesProperty management workflow design
Designed and managed release of core customer lifecycle management workflows, closing product gaps and halving related support tickets per month.
Property page redesign
Restructured the information architecture of the platform's most complex and heavily trafficked screen, resolving 5 years of accumulated feature layering into a hierarchy that held up under user testing.
Compliance management system
Designed the end-to-end flow of a new safety compliance management interface for a new partnership program, increasing monthly revenue.
Design is how we move from fuzzy problems to shipped, proven solutions.
I see design as a series of questions, and my job as a designer is to bring the clarity and confidence to answer them well, which means getting the right people aligned on what the problem or opportunity truly is, so we can solve it together. That work is design-led but deeply collaborative: product, engineering and key stakeholders are all in it with me, with users at the heart of our decisions.
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I'm a designer who loves seeing the impact of great design.
I've spent over 10 years designing products, and I still get a thrill from seeing a well-crafted solution genuinely improve someone's day. That impact is what drives me and I've learned it's rarely made alone. Great products come from great teams, not individuals.
So I care as much about how a team works as what it ships — the processes, the systems, the shared ways of working that let good decisions happen again and again. Improving how a team operates is its own kind of design, and I genuinely believe how we work is crucial to the effectiveness of what we make.
